TERMS OF SALE & REFUNDS POLICY

Last updated: October 2025

Welcome to NMG Studio, a trading name of Nouveau Media Group Ltd, registered in the United Kingdom.

Company Registration Number: 15641460

Registered Office Address: Office 2693 182-184 High Street North East Ham, London, United Kingdom, E6 2JA

Website: https://nmgroup-ltd.co.uk

Email: Hello@nmgroup-ltd.co.uk

These Terms of Sale govern all purchases of digital products and video collections made through our website. By placing an order, you agree to these terms.

1. Nature of Our Products
All items sold by NMG Studio are digital products delivered electronically. Our collections consist of curated and categorized viral short-form videos and reels, prepared for creative, social-media, and marketing use. No physical items are shipped.

2. Order Process and Delivery
Once payment is successfully processed, you will receive immediate access to your purchased files via secure download link or email delivery.

If your files are missing, corrupted, or inaccessible, please contact us within 7 days at Hello@nmgroup-ltd.co.uk

Our support team will promptly assist and reissue the working files.

3. Pricing and Payment
All prices are listed in the currency shown at checkout and are inclusive of any applicable digital delivery costs.

Payments are processed securely through Stripe Payments UK Limited, authorized by the Financial Conduct Authority (FCA) as an electronic money institution (Firm Reference Number: 900461).

NMG Studio does not store your full card details. The name that will appear on your payment statement is NMG Studio.

4. Refund Policy
Because our products are digital and instantly accessible, all sales are final and non-refundable once the order is confirmed.

If you experience a technical issue (such as a broken download link, incomplete files, or delivery errors), please contact us within 7 days of purchase at Hello@nmgroup-ltd.co.uk

We will promptly assist and reissue the working files to ensure you receive your materials.

5. Customer Responsibility and Usage
Our video collections are offered for creative, marketing, and educational use. Customers are solely responsible for ensuring that any content they upload or publish complies with the terms, policies, and community guidelines of the platforms they use (e.g., YouTube, Facebook, TikTok, Instagram, etc.).

NMG Studio does not control how our clients use the purchased content once delivered.

6. Support and Assistance
We provide full after-sales support related to file delivery or access. For any inquiries or technical issues, contact us:

Business Name: Nouveau Media Group Ltd (Trading as NMG Studio)

Registered Office Address: Office 2693 182-184 High Street North East Ham, London, United Kingdom, E6 2JA

Email: Hello@nmgroup-ltd.co.uk

Website: https://nmgroup-ltd.co.uk

7. Limitation of Liability
To the fullest extent permitted by law, NMG Studio / Nouveau Media Group Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our digital products. Our obligation is limited to re-supplying or correcting defective files.

8. Trading Disclosure
NMG Studio is a trading name of Nouveau Media Group Ltd, registered in the United Kingdom. All payments and correspondence are handled by Nouveau Media Group Ltd.

9. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the UK courts.